Front Desk Training
The first minute sets the whole visit.
Front Desk Training, up close.
Most people decide whether a spa is for them in the first minute — on the phone, in a text, or standing at the counter. This is a working session for the people who answer.
We build real scripts for the calls you actually get, then practice them: pricing, reschedules, first-timers, and the guest who isn't sure what to book.
What we cover.
Phone, text and DM etiquette that sounds like your spa, not a call centre.
How to hold a slot, offer the next one, and talk about prices without apologising for them.
Arrival, intake, and the goodbye that leads to a rebooking.
Cancellations, complaints and no-shows, handled kindly and clearly.
Runs well alongside a treatment-team masterclass, so front of house and the treatment room are saying the same thing.
Inquire about front desk training
Ask about front desk training.
Tell me what you want to learn, where you’re at, and when you’d like to work together — I’ll come back with dates, format and a plan that fits.
Prefer to talk? Call or text (912) 446-1522, or email hello@thisistemple.com.
Other ways to work together.
Ready to grow your craft?
Email KellyCall / text (912) 446-1522 · 2222 Bull Street, 2nd Floor, Unit B, Savannah, GA 31401